Refund policy

 Refund policy

We have a 14-day return policy, which allows you to request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your order arrives damaged, please email us at shop@stardust.app as soon as possible with your order number and a photo of the item's condition. We handle these cases individually and will do our best to reach a satisfactory resolution.

To initiate a return, contact us at shop@stardust.app. If your return is approved, we'll provide a return shipping label and instructions on how to send your package. Items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at shop@stardust.app.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The quickest way to get what you want is to return your current item and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.